Terms and Conditions

1. Scope and Acceptance

1.1 Agreement Scope:

These Terms apply to all users of ZebraSim services, including prospective buyers, registered users, and visitors. They govern all interactions, including browsing the website, purchasing eSIMs, and engaging with ZebraSim's digital or physical assets.

1.2 Acceptance:

By using our services, you confirm that you have read, understood, and agreed to these Terms. Continued use of ZebraSim services indicates acceptance of any modifications to these Terms.

1.3 Additional Terms:

Certain services or promotions may be subject to supplemental terms and conditions, which will be disclosed to you at the time of use.

2. Definitions

• "ZebraSim," "we," "us," or "our": Refers to ZebraSim., its subsidiaries, affiliates, and authorized representatives.
• "User," "you," or "your": Refers to any individual or legal entity using ZebraSim services.
• "eSIM": A digital SIM card enabling connectivity without requiring a physical SIM card.
• "Services": Includes ZebraSim's website, mobile applications, eSIM products, and related customer support or tools.

3. Eligibility

To use ZebraSim services, you must meet the following criteria:

• Be at least 18 years old or the legal age of majority in your jurisdiction.
• Have the authority to enter into a binding agreement.
• Provide accurate and complete registration details.
• Use ZebraSim's services for lawful purposes only.

ZebraSim reserves the right to refuse service to anyone at its discretion, particularly for violations of these Terms or applicable laws.

4. User Accounts

4.1 Account Creation:

To purchase and manage eSIMs, users must create an account. Registration requires providing a valid email address, creating a secure password, and agreeing to these Terms.

4.2 Account Security:

You are responsible for maintaining the confidentiality of your account credentials and for any activities under your account. If you suspect unauthorized access, notify us immediately at support@zebrasim.com.

4.3 Account Termination:

ZebraSim reserves the right to suspend or terminate accounts for:

• Breach of these Terms.
• Fraudulent, abusive, or unlawful activities.
• Prolonged inactivity (subject to reasonable prior notice).

5. eSIM Services

5.1 Product Description:

ZebraSim offers eSIM solutions designed for seamless connectivity across multiple regions. Service quality depends on third-party network providers and device compatibility.

5.2 Activation:

Upon purchase, activation instructions will be provided. Users are responsible for ensuring their devices support eSIM technology. Compatibility details are available on our website.

5.3 Fair Usage Policy:

ZebraSim eSIMs are subject to fair usage policies. Excessive or abnormal usage patterns, as determined by ZebraSim or network operators, may result in service restrictions or termination.

5.4 Geographic Restrictions:

eSIM functionality may vary by region, and some features may not be available in certain locations due to regulatory or technical constraints.

6. Payments and Refunds

6.1 Accepted Payment Methods:

ZebraSim accepts various payment methods, including but not limited to:

• Credit/Debit Cards (processed through Stripe, PayPal, or other gateways).
• Digital Wallets (e.g., Apple Pay, Google Pay).
• Bank Transfers, where applicable.

6.2 Pricing:

All prices are displayed in U.S. dollars (USD) unless otherwise stated. Taxes, fees, and surcharges may apply based on your location.

6.3 Refund Policy:

Refunds are considered on a case-by-case basis and are subject to the following conditions:

• Unactivated eSIMs may qualify for a full refund.
• Refunds are not guaranteed for issues caused by user errors, incompatible devices, or third-party network disruptions.
• To request a refund, email billing@zebrasim.com with your purchase details.

6.4 Chargebacks:

Unauthorized chargebacks may result in account suspension. If you have a billing dispute, contact us before initiating a chargeback.

7. Privacy and Data Protection

Your use of ZebraSim services is governed by our Privacy Policy, which outlines how we collect, store, and protect your data. By using our services, you consent to these practices.

8. Intellectual Property

8.1 Ownership:

All intellectual property rights, including trademarks, copyrights, and patents, are owned by ZebraSim or its licensors.

8.2 User Obligations:

Users may not:

• Copy, reproduce, or distribute ZebraSim's content without explicit authorization.
• Reverse-engineer or decompile ZebraSim's proprietary software.

9. Limitation of Liability

To the fullest extent permitted by law:

• ZebraSim is not liable for indirect, incidental, or consequential damages arising from your use of our services.
• ZebraSim's total liability for any claim is limited to the amount you paid for services in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless ZebraSim, its affiliates, and employees from any claims, damages, or losses arising from:

• Your use of ZebraSim services.
• Your breach of these Terms.
• Your violation of third-party rights.

11. Service Modifications and Termination

11.1 Modifications:

ZebraSim reserves the right to update or enhance its services. Such changes may affect functionality but will be communicated in advance where possible.

11.2 Termination by User:

You may terminate your account by contacting support@zebrasim.com.

11.3 Termination by ZebraSim:

We may terminate or suspend services without prior notice for breaches of these Terms, illegal activities, or security threats.

12. Governing Law and Dispute Resolution

12.1 Governing Law:

These Terms are governed by the laws of the State of New York and applicable U.S. federal laws.

12.2 Dispute Resolution:

• Negotiation: Users are encouraged to resolve disputes amicably by contacting ZebraSim directly.
• Arbitration: If unresolved, disputes will be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration will take place in New York, NY, USA.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of ZebraSim services after changes signifies acceptance of the updated Terms.

14. Contact Information

If you have questions or concerns, please contact us:

• Email: support@zebrasim.com
• Address: ZebraSim.com, 99 Wall St, New york, NY 10005, USA