Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to:

• All services provided by ZebraSim, including eSIM products, website interactions, and customer support.
• Any personal data collected directly from users or indirectly through third-party integrations.

2. Information We Collect

We collect and process information necessary to provide high-quality services and ensure compliance with applicable laws.

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, and password during registration.
• Payment Information: Billing address, credit/debit card details, or other payment method information processed through secure third-party payment gateways (e.g., Stripe, PayPal).
• Support Information: Details shared when contacting customer support or submitting inquiries.

2.2 Information Collected Automatically

• Device Information: Type of device, operating system, browser type, IP address, and unique device identifiers.
• Usage Data: Interactions with our website or app, including pages visited, time spent, clicks, and navigation behavior.
• Geolocation Data: Location data inferred from IP addresses or enabled GPS settings.

2.3 Information from Third Parties

• Third-Party Services: Data from payment processors, analytics providers, or social media platforms linked to ZebraSim.
• Network Providers: Information necessary for eSIM activation or troubleshooting.

3. How We Use Your Information

We process your personal data for the following purposes:

3.1 Service Delivery

• Activate and manage eSIM products.
• Provide tailored services based on user preferences and locations.
• Enable secure payment processing.

3.2 Service Enhancement

• Analyze usage trends to improve features and functionality.
• Conduct customer feedback surveys and research.

3.3 Security and Fraud Prevention

• Detect and prevent fraudulent or unauthorized activities.
• Safeguard ZebraSim accounts and infrastructure through advanced encryption and monitoring systems.

3.4 Legal Compliance

• Comply with applicable laws, regulations, and court orders.
• Respond to lawful requests by public authorities.

3.5 Marketing and Communications

• Send promotional content or updates (subject to user consent).
• Personalize marketing campaigns based on user preferences.

4. Sharing Your Information

ZebraSim respects your privacy and only shares personal data under the following circumstances:

4.1 With Service Providers

We share information with trusted third parties that help us operate our services, including:

• Payment processors (e.g., Stripe, PayPal).
• Cloud storage and hosting providers.
• Analytics and marketing tools.

4.2 For Legal or Security Reasons

• When required by law, regulation, or court order.
• To protect the rights, property, or safety of ZebraSim, our users, or others.

4.3 In Business Transfers

If ZebraSim undergoes a merger, acquisition, or sale of assets, user data may be transferred to the new entity, subject to applicable privacy protections.

5. International Data Transfers

ZebraSim operates globally, and your information may be stored and processed outside your country of residence. When transferring data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Once retention is no longer required, your data will be securely deleted or anonymized.

7. Your Privacy Rights

ZebraSim is committed to providing you with control over your personal data. Depending on your jurisdiction, you may have the following rights:

7.1 Right to Access

Request a copy of the personal data we hold about you.

7.2 Right to Rectification

Correct inaccuracies or incomplete information.

7.3 Right to Deletion

Request deletion of your personal data, subject to legal and operational constraints.

7.4 Right to Data Portability

Receive your data in a structured, commonly used format.

7.5 Right to Restrict Processing

Limit the ways in which we use your data under certain conditions.

7.6 Right to Object

Opt-out of marketing communications or certain data processing activities.

To exercise these rights, please contact us at privacy@zebrasim.com. We may require identity verification for security purposes.

8. Cookies and Tracking Technologies

ZebraSim uses cookies and similar technologies to enhance user experience and improve services. These include:

• Essential Cookies: Necessary for core functionalities like login and secure transactions.
• Analytics Cookies: Help us analyze user behavior to improve platform performance.
• Marketing Cookies: Deliver personalized content and ads.

You can manage cookie preferences through your browser settings or opt-out of tracking via third-party tools like YourAdChoices.

9. Protecting Your Data

ZebraSim employs industry-leading security measures, including:

• End-to-End Encryption: Protects data in transit and at rest.
• Access Controls: Limits data access to authorized personnel only.
• Continuous Monitoring: Identifies and mitigates vulnerabilities proactively.

Despite these measures, no system is entirely secure. We encourage users to adopt strong passwords and report any suspicious activity to us.

10. Children's Privacy

ZebraSim does not knowingly collect personal data from children under 13 years old. If you believe a child has provided us with personal data, please contact us at privacy@zebrasim.com, and we will take steps to delete the information.

11. Changes to this Privacy Policy

ZebraSim reserves the right to update this Privacy Policy to reflect changes in technology, regulations, or business practices. Significant updates will be communicated via email or through our website. The "Effective Date" at the top of this document indicates the latest revision.

12. Contact Information

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please reach out to us:

• Email: privacy@zebrasim.com
• Address: ZebraSim.com, 99 Wall St, New york, NY 10005, USA